There are many drivers of an organisation’s competitiveness, both internal and external. But one of the most important is knowledge of new competitors. By this I mean:
- Competitors that have recently entered – or thought to be about to enter - a market segment important to you
- competitors already strong in market segments your organisation plans to enter.
Either way you must know who they are and what kind of impact they are likely to have on your company's performance.
Seems so simple doesn’t it? Yet experience shows that ignorance of new competitors is common. Both in...

